Support TransFollow Drive

Where your questions get answered

Because being a partner of choice means accompanying you at every step of the way, we’ve gathered in a neat, tidy place all the documentation you need to make your digitalisation and integration processes as easy as they can be. Let’s get cracking!
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Account Settings Register and Log in Missions eCMR Signing the mission or eCMR Signing Methods Creating an eCMR General
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Release notes
FAQ

Where can the technical specifications for a connection with TransFollow be found?

There is an integration walkthrough including all technical specifications of TransFollow that can be found on developer.transfollow.com.

Whom to contact when needing support?

When you are a user of TransFollow and need support regarding functionalities of the TransFollow App or TransFollow Portal. you can consult our instruction videos or get in contact with your (local) partner. As a software provider with an active or potential integration with TransFollow, you can contact our support team by sending an e-mail to support@transfollow.org.   You can reach out to our support team during the following working hours: Monday to Friday: 8:30 AM to 5:00 PM (CET);  Saturday, Sunday and Public Holidays: Closed. During these hours, our friendly and knowledgeable support agents will be available to answer your queries, address any concerns, and offer solutions tailored to your needs. We understand that your time is precious, and we strive to respond to all inquiries promptly. If you happen to reach out outside of our working hours, rest assured that we'll get back to you at the earliest possible opportunity on the next business day.

How is my data being protected in TransFollow?

eCMRs naturally contain a lot of sensitive information, that is not supposed to be seen or used by any party not directly involved in the transport. When using TransFollow, each eCMR is only visible to the accounts that are linked to it, which means that no third party has access to the information stored on it. Also, TransFollow does not use any data provided by the users for commercial purposes.

How can I submit feedback to TransFollow?

We very much appreciate your feedback on the TransFollow App and TransFollow Portal and its functionalities as well as our technical support as it helps us to further improve our services. Do not hesitate to send us an e-mail to info@transfollow.org.