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Soporte TransFollow Drive

Donde sus preguntas encuentran respuesta

Dado que ser un socio predilecto significa acompañarle en cada paso del camino, hemos reunido la documentación que necesita de forma ordenada para que sus procesos de digitalización e integración sean lo más sencillos posible. ¡Pongámonos manos a la obra!
Soporte
Account Settings Register and Log in Missions eCMR Signing the mission or eCMR Signing Methods Creating an eCMR General
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Notas de lanzamiento

  • TransFollow Drive App
    • Sort on Creation Date
    The Sorting feature is added under the Access Code login environment. Drivers can choose ‘Creation Date’ and all freight documents will be sorted from the oldest freight document to the latest. In this case, any activities or editing on freight documents will not affect this sequence of documents. TransFollow Drive App
    • Change Transference Type
    If the carrier made a mistake on an RTI (returnable transport item), now the carrier is possible to correct this by re-editing the details of the RTI and changing its Transference Type. TransFollow Drive App RTI re-editing
    • Mandatory Sign-on-Glass info
    During the Sign-on-Glass inspection, the counterparty usually needs to fill in some fields while handling the goods. We made it possible for submitters of the freight documents to decide which of the fields is mandatory for the counterparty to fill based on their different use cases.
    TransFollow Drive App Sign on glass
    • Hungarian Language
    The Hungarian language is added to the TransFollow Drive app.
    TransFollow Portal
    • Add access code
    Add-access-code functionality is not only available on the API, but also available on the TransFollow portal now. Submitters can add new access codes after freight documents have been issued at the Portal in the document view. Once a new access code has been added, the document can be accessed through both old and new access codes.   TransFollow Portal access code
     
    Intent
    • Attachments not redownloaded
    We improved the preload intent to have the attachment of the freight document downloaded once and then not be re-downloaded to save the data usage for TransFollow App users.
    API
    • Webhook TLS Certificates
    We made the usage of webhook more secure by adding TLS Certificates security to Webhook functionality.
    • Remove access code
    We added the ability to delete access codes from freight documents after the transport is done or cancelled.
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

    • Statistical Number for ADR
    Not only for the regular goods, but also now the statistical number has been added to ADR goods as well in the App, PDFs, and Portal.
    TransFollow Drive App
    • Scan the QR code for the access code to prevent typo mistakes
    In order to prevent the typos that drivers may make while logging in to the Drive app by filling in the access code, drivers now can log in by scanning a QR code that is provided at the site.
    • Redo Signing-on-Glass signature is possible
    It is possible now for drivers to request the counterparty to reset their signature via signing on glass, to prevent situations where signatures are incorrect or unacceptable.
    • PICK LOCATION button is added to simplify the process of freight document creation
    On the Drive app, when you create a freight document, there is a new button - PICK LOCATION added for Roles. You can fill in an address, and the GPS coordinates and other details associated to this address will be automatically filled in. It speeds up the process of creating a freight document in the app with more accurate information.
    Intent
    • Observation Importance for board computer
    You can add the observation Importance in board computers when you add an observation.
    API
    • Adjust seals/goods in ISSUED
    Submitters are now to be able to adjust seals/goods when the freight document is in the issued state.
    • Create multiple freight documents at once
    Submitters can create multiple freight documents at once in a single API request, instead of creating one freight document per request. This can give a significant performance improvement for integrations that create freight documents in a batch-like process.
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

  • TransFollow Drive App
    • Add GPS coordinates
    The location presented on roles is optimized by adding GPS coordinates. When you create a freight document on the role, you can now add GPS coordinates, then the TransFollow Drive App will open up for those GPS coordinates rather than the text of the address. This applies to TransFollow Portal and via TF Connect Integrations.
    • Disable Updating Goods/RTIs individually
    The submitter can now set the options to allow carriers to edit Goods/RTIs individually. It allows submitters to have greater control over what can be adjusted and what can only be read for carriers in the operation.
    • Add observation split into 2 calls
    We fastened the way how drivers upload observations and attachments to avoid the situation of a slow internet connection. Drivers can now add observations and upload their attachments even with a bad connection without taking too long.
    Intent
    • Request GPS Permission on Signing
    Not only on the TransFollow Drive App, but also on the fully TF integrated board computers, you will also get a request to ask for the location permission from the driver when starts the signing process. After the driver agreed, the data can be sent to TransFollow.
    TransFollow Portal
    • License Plates Displayed
    A new Vehicles Section has been created and is visible in the Documents. In this section, the carrier's license plates are properly displayed.
    Distributor Portal
    • Search by Client Name
    It is able to search in the Distributor Portal by the Client Name to look for details instead of only by the email address.API
    • Submitter-only reference
    The submitter is able to add references and ensure that they are not being shown in the TransFollow Portal, Drive App, and the pdf. It's only available through API usage.We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.   We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

  • TransFollow Drive App
    • View location on observation details
    When viewing the details of the observation the user can now see where the author of the observation was when they added the observation, if a location was recorded. Users can zoom in to view detailed location information with an accuracy of 15 meters.
     
    • Postal codes on FD overview
    When viewing the freight documents overview user can now see the postal codes used in the freight documents.
    TransFollow Portal
    • Signing method descriptions
    We have added some explanatory text to our signing methods. This way our TF Portal users are better informed about the different signing methods we provide.
    • Clarify the registration process
    We simplified the registration process and made it easier to understand when users create an account.
    PDF
    • Reason for missing location in the signature
    When a mobile device can determine why the location could not be retrieved during the signing. The PDF will display the reason.
    API
    • PDF URL returned upon Freight Document creation
    When creating a freight document, the PDF URL will now also be returned.
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

  • TransFollow Drive App
    • Mandatory picture
    Submitters of the eCMR’s can configure the signing process to make adding a picture by the driver a mandatory step within the signing process. Please read how to configure this in our technical documentation.   TransFollow app mandatory picture
    TransFollow Portal
    • Delivery date filter
    It is made more explicit that the delivery date filter in the TransFollow Portal freight document overview is the actual delivery date.  
    • New search field
    TransFollow Portal users can now search on signed by driver name in the freight document overview screen of the TransFollow Portal, which saves more time for you to find your freight document.  
    • Attachments
    The names of the uploaded attachments are more clear. Your uploaded attachments in your eCMR can be more recognized.  
    • .CSV export
    If you exported your freight documents, the .CSV export file now also shows which freight documents have been commented on, which makes you eaiser centrally identify the observations for each freight document.
    PDF
    • Attachments list
    The PDF files are no longer listed in the displayed image attachments at the bottom of the PDF but instead are only listed in the attachments table.  
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

  • TransFollow Drive App
    • iOS version upgraded
    We upgraded TransFollow iOS Drive app and users with an iOS device can now download the app in the AppStore. With the upgraded version, users can login with their Carrier Access Code(s), see and open the eCMRs' that are assigned to them, add observations and attachments, and put their signature using Sign-On-Glass.     how to sign an ecmr TransFollow  
    TransFollow Portal
    Partner
    When new registrants confirm their registration they did through the TransFollow Portal and made a referral to a specific partner during registration, then that specific partner will receive an e-mail about that activated registrant.   TransFollow Partner
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

  • TransFollow Drive App 
    • Select and sign all for Carrier Access Codes
            TransFollow Drive App users using the Carrier Access Code to login to the TransFollow Drive App can now select and sign all freight documents in one go instead of selecting them one by one.                  
    API
    • Packing slip can be shared upfront through a separate e-mail to consignees
    When creating a freight document through the API, Integrators can now specify an attachment as a packing slip by using the new document type field. This packing slip will be sent to the consignee by email when the freight document is issued.    
    PDF Service
    • Links to view PDF attachments
    On the PDF of the eCMR, links to view and users can now find and use links to view or download attachments.   pdf link to download TransFollow
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.

  • TransFollow Drive App 
    Data saving mode for driver  
    • Data Saving Mode
    TransFollow Drive App users can now enable the data saving mode. This will result in less mobile data being used for the scenarios of limited data plans and bad connections. The additional documents that don't need will not be retrieved in this mode.    
     
    • Login Error Clarification
    We made it more clear why an Error occurs. When you fail to log in the account, you will be informed about the reason.
    response message from login result
    PDF Service
    • References
    The reference codes have been moved from the goods description field to the codes column on the eCMR PDF.   eCMR reference  
    TransFollow Portal
    • Customized Packages and Goods Description
    Our Portal users now can set and add their own specific packages - and/or goods descriptions to use in their use case by setting the methods of packaging. The default packaging list is still applicable based on users' preferences. Customized packaging list and goods description

  • TF Drive
    • Improved vehicle editing when signing multiple fd’s
    • Legal compliance driver name search
    • SignOnGlass role name in company field
    Starting from this release when signing multiple freight documents our TransFollow Drive users will be able to add vehicles to the freight document rather than to replace the entire vehicle list. Also new in this release when using the law compliance intent, you can now search by driver name instead of license plate. See the technical documentation on how to implement this. Furthermore, at the start of the SignOnGlass process the “Company” field is automatically filled in, instead of the “Name” field.   TF Portal
    • Company VAT info
    • Delegation for transport
    • T&C Updated
    • Navigation proper links
    • Number of documents shown
    Starting from this release our TransFollow Portal users can now enrich the company detail information with VAT information. Also users can delegate their rights for freight documents that are in transport. We have made it easier for our TF Portal users to navigate through the TF Portal, users now can right-click on a menu item to open it in a new tab. Also new is that our users can see the total amount of documents found based on their search criteria. Finally for the TF Portal this year, we have updated the Terms & Conditions.   TF Connect
    • New API fleet management key type
    Starting from this release we will introduce the API fleet management key type, with which subaccounts management endpoints can be used.

  • 2021.10

    • TransFollow Portal - Configure el flujo de trabajo de la misión: en el portal TransFollow ahora es posible configurar el flujo de trabajo de la misión para los usuarios de TransFollow Drive. Es posible configurar esto para todas las misiones y para cada una individualmente. También hay un nuevo paso para agregar, validación de acceso del chofer.
    • Paso de validación: un nuevo paso para el flujo de trabajo de TransFollow Drive es la validación de acceso. Habilitamos un control de seguridad de los conductores a su llegada al remitente o consignatario mediante la configuración del documento de transporte. Esto se hará mediante el escaneo del código QR para validar las partes.
    • TF Portal: copie el enlace URL del PDF del documento de transporte para compartirlo inmediatamente con otras partes.
    • Migración de subcuentas: ahora se puede crear y asignar una subcuenta en la configuración de TransFollow Drive. Puede crear una subcuenta y asignar fácilmente el rol en la descripción general a Conductor o Vehículo (camión o remolque). La subcuenta también se presentará en el apartado “Recursos”.

  • 2021.09

    • TF Drive y PDF: cuando el remitente del albarán solo ingresa el código del país, ahora también mostramos automáticamente el nombre del país o el valor ingresado por el remitente.
    • TF Portal: ahora es posible agregar códigos de empleado en el portal TransFollow, para la empresa y los usuarios. A partir de este código se genera un código QR único que el conductor puede escanear para firmar el albarán. Lea más aquí en "(Sub) cuentas para usar el portal TransFollow".
    • TF Portal: ahora también es posible cancelar documentos.

  • 2021.08

    2.101.10 TF

    • TF Drive: cuando la misión no se cierra automáticamente (después de registrar la hora de salida), el usuario puede hacerlo manualmente.
    • TF Drive: las instrucciones del transportista al conductor ahora se presentan en la sección de acuerdos e instrucciones en TF Drive. [CarrierToDriverInstructions].

  • 2021.07

    2.101.10 TF

    • Interfaz de usuario actualizada para el permiso de localización (rastreo GPS).
    • Se añade tara a pesos de las mercancías.
    • Se habilita validación de acceso a la llegada del conductor.
  • 2021.06

    3.11.3 App 1.666.6 API

    • Agregar la URL de la imagen a ATR
    • Identificación del empleado con código de la empresa
    • Ajustar la matrícula para el documento emitido

  • 2021.05

    3.7.0 App 1.662.1 API

    • Inspección de temperatura - Solo decimales.
    • Agregar ATR - Guardar y agregar otro
    • Optimizaciones técnicas de recuperación de documentos de carga

  • 2021.04

    3.4.4 App 1.652.2 API

    • Campo de “contacto” agregado a la edición de roles
    • Notificación por correo electrónico enviada después de la inspección de mercancías
    • Suscripción / webhook ampliado
Preguntas frecuentes

¿Cómo puedo enviar mis comentarios a TransFollow?

Apreciamos mucho sus comentarios sobre la aplicación de TransFollow y TransFollow Portal y sus funcionalidades, así como sobre nuestro soporte técnico, ya que nos ayudan a seguir mejorando nuestros servicios. No dude en enviarnos un correo electrónico a info@transfollow.org.

¿Cómo se protegen mis datos en TransFollow?

Los eCMR contienen, como es natural, mucha información confidencial, que no debe ser vista ni utilizada por ninguna parte que no esté directamente implicada en el transporte. Al utilizar TransFollow, cada eCMR sólo es visible para las cuentas que están vinculadas a él, lo que significa que la información almacenada en él no está al alcance de terceros. Además, TransFollow no utiliza los datos proporcionados por los usuarios con fines comerciales.

¿A quién dirigirse cuando se necesita ayuda?

Si es usuario de TransFollow y necesita ayuda en relación con las funcionalidades de la aplicación o de TransFollow Portal, puede consultar nuestros vídeos explicativos o ponerse en contacto con su socio (local). Como proveedor de software con una integración activa o potencial con TransFollow, puede ponerse en contacto con nuestro equipo de asistencia enviando un correo electrónico a support@transfollow.org.

¿Dónde se pueden encontrar las especificaciones técnicas para una conexión con TransFollow?

Puede encontrar una guía de integración que incluye todas las especificaciones técnicas de TransFollow en developer.transfollow.com.