Soporte TransFollow Portal

Donde sus preguntas encuentran respuesta

Dado que ser un socio predilecto significa acompañarle en cada paso del camino, hemos reunido la documentación que necesita de forma ordenada para que sus procesos de digitalización e integración sean lo más sencillos posible. ¡Pongámonos manos a la obra!
Notas de lanzamiento
  • 2023 Week 32

    TransFollow Drive App
    • Limit RTI types allowed
    We limited the RTI types to make it easier for carriers to act. During configuration, submitters can set which transfer types should be excluded. This ensures that the chosen transfer options align more effectively with carriers' specific cases.
    • Indicate picture already taken
    Previously we added a feature to add a mandatary picture before signing process. In some cases that observations with an picture already taken yet not in the signing process, we have added a new checkbox where you can indicate you have already added the picture and by selecting the checkbox you are allowed to move on to the next step.
  • 2023 Week29

    TransFollow Drive App
    • Freight Documents Delivered at End UX
    To enhance the user experience, we have made adjustments to the sorting functionality. Now, you can simply check the 'Show delivered at the end' checkbox, and the updated ordering overview will appear when you press back, eliminating the need to select a different sorting section.  
    • Overview Goods Icon Redesign
    In the document overview, we have replaced the icon indicating 'The goods have been adjusted' on the freight document with a yellow tag in text format. This change makes it more clear and concise for viewers to identify. We added two new buttons in the document overview: the 'Observations' icon and the 'Open PDF' icon. Clicking on the 'Observations' icon allows you to view a preview of the added observations, while clicking on the 'Open PDF' icon directly opens the corresponding PDF file.  
    • Vehicle added to FD overview
    We added ‘Vehicle’ as a new selection in the Column options in the document overview. If clients require vehicle information, they can easily include it in the Freight Document overview by simply ticking the checkbox of 'Vehicle' in the Column options.
    • Goods Indication on observation
    The “Good Indicate” feature had been added in TransFollow App and API, allowing you to easily associate observations with specific goods. Now this feature is also available on Portal and PDF.  
    • Allow Carrier on External Signature
    It is already possible to submit a proof of transfer as a external system for the Consignor, consignee, place of taking over and place of delivery. Now we have added the option to submit an external proof of transfer for the carrier.  
    • German Language
    As the secondary language, German language is now available in PDFs.  
  • 2023 Week 26

    TransFollow Drive App
    Indicate Good on Observation The “Good Indicate” feature has been added in TransFollow App, allowing you to easily associate observations with specific goods. When adding an observation, by selecting the relevant good/ADR from a dropdown menu, you can add comments and track the status of individual goods. Multiple observations can be created, and the good information will be visible on the Freight Document. This feature is currently available in both the TransFollow App and API.
    • Freight Forwarder on Transports
    We added the Freight Forwarder as a new role, allowing them to collaborate with the submitter in managing transports. The submitter can appoint a Freight Forwarder when creating a transport. Then the selected Freight Forwarder is able to edit the transport in their account and assign their carrier partner to the transport. You can add a Freight Forwarder in the Partner section. Once the transport is issued, the freight forwarder will have the visibility right. This feature is only available through the portal.
    • Search by Order Number
    We introduced a new filter – order number filter, to improve the document search performance. When the specific order number is filled in, all the Freight Documents associated with this order number will be displayed.
    • Delete Freight Document Supplement Attachment
    We enabled the option to remove supplement attachments directly within the portal. This feature allows you to rectify any mistakes made during the operation, ensuring that incorrect files can be easily removed.
    • Filters Streamlined 
    To provide a simplified experience, we have introduced a new "Filter options" menu, allowing you to select and apply specific filters according to your preferences.
    • "Sign Documents" and "Export CMR" Button Moved
    We introduced a new "Filter options" menu, allowing you to select and apply specific filters according to your preferences.
    • Technical Reference for API Usage
    To enhance the integration process, we added the technical flag to the reference which will not be shown on the portal and App.
    • PDF Endpoint
    We introduced an PDF endpoint to download the Freight Document"s PDF as an 64encoded attachment.
    • More Returned on Freight Document Post
    We added transport reference and delivery mission identifier to the response object when they create a document through API.
  • 2023 Week 20

    TransFollow Drive App
    • Singular Overview Mode
    We have simplified your transport overviews in the "List of Transports" by showing only the expanded view of each transport. The option to have a collapsed overview is no longer available.
    • Duplicate Multiple RTIs
    Drivers now have a quicker way to add already existing RTIs to different categories on the freight document when delivering and picking up at the same location. In the RTIs section, a duplicate button has been added per category.  
    • Separate Edit/Add Goods Permissions
    We have separated the edit and add goods permissions, allowing carriers to either edit or add goods individually. This update provides submitters (shippers) with better control over the actions carriers can perform. The same also applies to pre-defined RTIs.
    • Add Trader Identification Number to Partner
    You can now add a trader identification number to a partner not only through the portal but also via the app when adding a partner. If the selected partner already has a number, it will be automatically filled in.
    TransFollow Drive App RTI re-editing                          
    • GPS Tracking For Access Code
    Users logging in with an access code can now use the same GPS tracking functionality as if you have a regular account, to obtain more accurate location details of transports. This feature can be enabled in a pop-up window when logging in with the access code for the first time. It can also be toggled on and off via the menu in the app.
    • Shipper Can See Map/ETA
    Shippers now have better visibility of their transports as they can view the ETA and current locations of drivers in the dashboard.
    • Change Place of Delivery
    If the freight document has not been delivered yet, submitters can still change the place of delivery using a newly added button in the e-CMR preview on the portal. This function is already available in the API and has now been added to the portal as well.  
    • Show Issued Goods Amount
    If there are changes in the amount of goods and RTIs made by carriers, both the original amount and the current (edited) amount will be shown on all TransFollow platforms. This ensures that all parties are well informed about the goods updates.
    • Get PDF Base64 Encoded
    In the API, you can retrieve the PDF version of the freight document. Integrators can now request the PDF as a base64 encoded stream if needed.
  • TransFollow Drive App
    • Sort on Creation Date
    The Sorting feature is added under the Access Code login environment. Drivers can choose ‘Creation Date’ and all freight documents will be sorted from the oldest freight document to the latest. In this case, any activities or editing on freight documents will not affect this sequence of documents. TransFollow Drive App
    • Change Transference Type
    If the carrier made a mistake on an RTI (returnable transport item), now the carrier is possible to correct this by re-editing the details of the RTI and changing its Transference Type. TransFollow Drive App RTI re-editing
    • Mandatory Sign-on-Glass info
    During the Sign-on-Glass inspection, the counterparty usually needs to fill in some fields while handling the goods. We made it possible for submitters of the freight documents to decide which of the fields is mandatory for the counterparty to fill based on their different use cases.
    TransFollow Drive App Sign on glass
    • Hungarian Language
    The Hungarian language is added to the TransFollow Drive app.
    TransFollow Portal
    • Add access code
    Add-access-code functionality is not only available on the API, but also available on the TransFollow portal now. Submitters can add new access codes after freight documents have been issued at the Portal in the document view. Once a new access code has been added, the document can be accessed through both old and new access codes.   TransFollow Portal access code
    • Attachments not redownloaded
    We improved the preload intent to have the attachment of the freight document downloaded once and then not be re-downloaded to save the data usage for TransFollow App users.
    • Webhook TLS Certificates
    We made the usage of webhook more secure by adding TLS Certificates security to Webhook functionality.
    • Remove access code
    We added the ability to delete access codes from freight documents after the transport is done or cancelled.
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
    • Statistical Number for ADR
    Not only for the regular goods, but also now the statistical number has been added to ADR goods as well in the App, PDFs, and Portal.
    TransFollow Drive App
    • Scan the QR code for the access code to prevent typo mistakes
    In order to prevent the typos that drivers may make while logging in to the Drive app by filling in the access code, drivers now can log in by scanning a QR code that is provided at the site.
    • Redo Signing-on-Glass signature is possible
    It is possible now for drivers to request the counterparty to reset their signature via signing on glass, to prevent situations where signatures are incorrect or unacceptable.
    • PICK LOCATION button is added to simplify the process of freight document creation
    On the Drive app, when you create a freight document, there is a new button - PICK LOCATION added for Roles. You can fill in an address, and the GPS coordinates and other details associated to this address will be automatically filled in. It speeds up the process of creating a freight document in the app with more accurate information.
    • Observation Importance for board computer
    You can add the observation Importance in board computers when you add an observation.
    • Adjust seals/goods in ISSUED
    Submitters are now to be able to adjust seals/goods when the freight document is in the issued state.
    • Create multiple freight documents at once
    Submitters can create multiple freight documents at once in a single API request, instead of creating one freight document per request. This can give a significant performance improvement for integrations that create freight documents in a batch-like process.
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App
    • Add GPS coordinates
    The location presented on roles is optimized by adding GPS coordinates. When you create a freight document on the role, you can now add GPS coordinates, then the TransFollow Drive App will open up for those GPS coordinates rather than the text of the address. This applies to TransFollow Portal and via TF Connect Integrations.
    • Disable Updating Goods/RTIs individually
    The submitter can now set the options to allow carriers to edit Goods/RTIs individually. It allows submitters to have greater control over what can be adjusted and what can only be read for carriers in the operation.
    • Add observation split into 2 calls
    We fastened the way how drivers upload observations and attachments to avoid the situation of a slow internet connection. Drivers can now add observations and upload their attachments even with a bad connection without taking too long.
    • Request GPS Permission on Signing
    Not only on the TransFollow Drive App, but also on the fully TF integrated board computers, you will also get a request to ask for the location permission from the driver when starts the signing process. After the driver agreed, the data can be sent to TransFollow.
    TransFollow Portal
    • License Plates Displayed
    A new Vehicles Section has been created and is visible in the Documents. In this section, the carrier's license plates are properly displayed.
    Distributor Portal
    • Search by Client Name
    It is able to search in the Distributor Portal by the Client Name to look for details instead of only by the email address.API
    • Submitter-only reference
    The submitter is able to add references and ensure that they are not being shown in the TransFollow Portal, Drive App, and the pdf. It's only available through API usage.We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.   We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App
    • View location on observation details
    When viewing the details of the observation the user can now see where the author of the observation was when they added the observation, if a location was recorded. Users can zoom in to view detailed location information with an accuracy of 15 meters.
    • Postal codes on FD overview
    When viewing the freight documents overview user can now see the postal codes used in the freight documents.
    TransFollow Portal
    • Signing method descriptions
    We have added some explanatory text to our signing methods. This way our TF Portal users are better informed about the different signing methods we provide.
    • Clarify the registration process
    We simplified the registration process and made it easier to understand when users create an account.
    • Reason for missing location in the signature
    When a mobile device can determine why the location could not be retrieved during the signing. The PDF will display the reason.
    • PDF URL returned upon Freight Document creation
    When creating a freight document, the PDF URL will now also be returned.
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App
    • Mandatory picture
    Submitters of the eCMR’s can configure the signing process to make adding a picture by the driver a mandatory step within the signing process. Please read how to configure this in our technical documentation.   TransFollow app mandatory picture
    TransFollow Portal
    • Delivery date filter
    It is made more explicit that the delivery date filter in the TransFollow Portal freight document overview is the actual delivery date.  
    • New search field
    TransFollow Portal users can now search on signed by driver name in the freight document overview screen of the TransFollow Portal, which saves more time for you to find your freight document.  
    • Attachments
    The names of the uploaded attachments are more clear. Your uploaded attachments in your eCMR can be more recognized.  
    • .CSV export
    If you exported your freight documents, the .CSV export file now also shows which freight documents have been commented on, which makes you eaiser centrally identify the observations for each freight document.
    • Attachments list
    The PDF files are no longer listed in the displayed image attachments at the bottom of the PDF but instead are only listed in the attachments table.  
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App
    • iOS version upgraded
    We upgraded TransFollow iOS Drive app and users with an iOS device can now download the app in the AppStore. With the upgraded version, users can login with their Carrier Access Code(s), see and open the eCMRs' that are assigned to them, add observations and attachments, and put their signature using Sign-On-Glass.     how to sign an ecmr TransFollow  
    TransFollow Portal
    When new registrants confirm their registration they did through the TransFollow Portal and made a referral to a specific partner during registration, then that specific partner will receive an e-mail about that activated registrant.   TransFollow Partner
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App 
    • Select and sign all for Carrier Access Codes
            TransFollow Drive App users using the Carrier Access Code to login to the TransFollow Drive App can now select and sign all freight documents in one go instead of selecting them one by one.                  
    • Packing slip can be shared upfront through a separate e-mail to consignees
    When creating a freight document through the API, Integrators can now specify an attachment as a packing slip by using the new document type field. This packing slip will be sent to the consignee by email when the freight document is issued.    
    PDF Service
    • Links to view PDF attachments
    On the PDF of the eCMR, links to view and users can now find and use links to view or download attachments.   pdf link to download TransFollow
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App 
    Data saving mode for driver  
    • Data Saving Mode
    TransFollow Drive App users can now enable the data saving mode. This will result in less mobile data being used for the scenarios of limited data plans and bad connections. The additional documents that don't need will not be retrieved in this mode.    
    • Login Error Clarification
    We made it more clear why an Error occurs. When you fail to log in the account, you will be informed about the reason.
    response message from login result
    PDF Service
    • References
    The reference codes have been moved from the goods description field to the codes column on the eCMR PDF.   eCMR reference  
    TransFollow Portal
    • Customized Packages and Goods Description
    Our Portal users now can set and add their own specific packages - and/or goods descriptions to use in their use case by setting the methods of packaging. The default packaging list is still applicable based on users' preferences. Customized packaging list and goods description
  • TF Drive
    • Improved vehicle editing when signing multiple fd’s
    • Legal compliance driver name search
    • SignOnGlass role name in company field
    Starting from this release when signing multiple freight documents our TransFollow Drive users will be able to add vehicles to the freight document rather than to replace the entire vehicle list. Also new in this release when using the law compliance intent, you can now search by driver name instead of license plate. See the technical documentation on how to implement this. Furthermore, at the start of the SignOnGlass process the “Company” field is automatically filled in, instead of the “Name” field.   TF Portal
    • Company VAT info
    • Delegation for transport
    • T&C Updated
    • Navigation proper links
    • Number of documents shown
    Starting from this release our TransFollow Portal users can now enrich the company detail information with VAT information. Also users can delegate their rights for freight documents that are in transport. We have made it easier for our TF Portal users to navigate through the TF Portal, users now can right-click on a menu item to open it in a new tab. Also new is that our users can see the total amount of documents found based on their search criteria. Finally for the TF Portal this year, we have updated the Terms & Conditions.   TF Connect
    • New API fleet management key type
    Starting from this release we will introduce the API fleet management key type, with which subaccounts management endpoints can be used.
  • 2021.10

    • TransFollow Portal - Configure el flujo de trabajo de la misión: en el portal TransFollow ahora es posible configurar el flujo de trabajo de la misión para los usuarios de TransFollow Drive. Es posible configurar esto para todas las misiones y para cada una individualmente. También hay un nuevo paso para agregar, validación de acceso del chofer.
    • Paso de validación: un nuevo paso para el flujo de trabajo de TransFollow Drive es la validación de acceso. Habilitamos un control de seguridad de los conductores a su llegada al remitente o consignatario mediante la configuración del documento de transporte. Esto se hará mediante el escaneo del código QR para validar las partes.
    • TF Portal: copie el enlace URL del PDF del documento de transporte para compartirlo inmediatamente con otras partes.
    • Migración de subcuentas: ahora se puede crear y asignar una subcuenta en la configuración de TransFollow Drive. Puede crear una subcuenta y asignar fácilmente el rol en la descripción general a Conductor o Vehículo (camión o remolque). La subcuenta también se presentará en el apartado “Recursos”.
  • 2021.09

    • TF Drive y PDF: cuando el remitente del albarán solo ingresa el código del país, ahora también mostramos automáticamente el nombre del país o el valor ingresado por el remitente.
    • TF Portal: ahora es posible agregar códigos de empleado en el portal TransFollow, para la empresa y los usuarios. A partir de este código se genera un código QR único que el conductor puede escanear para firmar el albarán. Lea más aquí en "(Sub) cuentas para usar el portal TransFollow".
    • TF Portal: ahora también es posible cancelar documentos.
  • 2021.08

    2.101.10 TF

    • TF Drive: cuando la misión no se cierra automáticamente (después de registrar la hora de salida), el usuario puede hacerlo manualmente.
    • TF Drive: las instrucciones del transportista al conductor ahora se presentan en la sección de acuerdos e instrucciones en TF Drive. [CarrierToDriverInstructions].
  • 2021.07

    2.101.10 TF

    • Interfaz de usuario actualizada para el permiso de localización (rastreo GPS).
    • Se añade tara a pesos de las mercancías.
    • Se habilita validación de acceso a la llegada del conductor.
  • 2021.06

    3.11.3 App 1.666.6 API

    • Agregar la URL de la imagen a ATR
    • Identificación del empleado con código de la empresa
    • Ajustar la matrícula para el documento emitido
  • 2021.05

    3.7.0 App 1.662.1 API

    • Inspección de temperatura - Solo decimales.
    • Agregar ATR - Guardar y agregar otro
    • Optimizaciones técnicas de recuperación de documentos de carga
  • 2021.04

    3.4.4 App 1.652.2 API

    • Campo de “contacto” agregado a la edición de roles
    • Notificación por correo electrónico enviada después de la inspección de mercancías
    • Suscripción / webhook ampliado
Preguntas frecuentes

¿Cómo puedo enviar mis comentarios a TransFollow?

Apreciamos mucho sus comentarios sobre la aplicación de TransFollow y TransFollow Portal y sus funcionalidades, así como sobre nuestro soporte técnico, ya que nos ayudan a seguir mejorando nuestros servicios. No dude en enviarnos un correo electrónico a info@transfollow.org.

¿Cómo se protegen mis datos en TransFollow?

Los eCMR contienen, como es natural, mucha información confidencial, que no debe ser vista ni utilizada por ninguna parte que no esté directamente implicada en el transporte. Al utilizar TransFollow, cada eCMR sólo es visible para las cuentas que están vinculadas a él, lo que significa que la información almacenada en él no está al alcance de terceros. Además, TransFollow no utiliza los datos proporcionados por los usuarios con fines comerciales.

¿A quién dirigirse cuando se necesita ayuda?

Si es usuario de TransFollow y necesita ayuda en relación con las funcionalidades de la aplicación o de TransFollow Portal, puede consultar nuestros vídeos explicativos o ponerse en contacto con su socio (local). Como proveedor de software con una integración activa o potencial con TransFollow, puede ponerse en contacto con nuestro equipo de asistencia enviando un correo electrónico a support@transfollow.org.

¿Dónde se pueden encontrar las especificaciones técnicas para una conexión con TransFollow?

Puede encontrar una guía de integración que incluye todas las especificaciones técnicas de TransFollow en developer.transfollow.com.