Support - TransFollow Drive

Missions

A mission is the event of a loading at consignor or delivery at consignee. The eCMR contains both the events of loading at consignor or delivery at consignee.

Missions

A mission is the event of a loading at consignor or delivery at consignee. The eCMR contains both the events of loading at consignor or delivery at consignee.

The current and next upcoming missions appear at the top of the overview screen displaying missions to start or missions which are in progress. You can click on the tile to open the details about the missions.

When the driver is about the start the mission, the driver can click on ‘Start mission’.

Registering the mission

When the driver is about the start the mission, the driver can click on ‘Start mission’.

Next, the driver will go to the mission detail page. The details of the mission are presented on this screen including the freight document, order number, the type (collection / delivery), status (to starts, ongoing, delivered), place of taking over and agreed pick up date.

There are three buttons at the top of the screen to add Observations, view the PDF or Share document. When you click on the arrow pointing below to Change language, Transfer mission or Cancel mission.

Add an observation

To add an observation to the mission, you can click on ‘Add observation’ on the top or scroll down to the ‘Observation’ section. Indicate the level of importance; it is only information, a warning or an irregularity? Indicate the event of when the observation occurred, was it during collection? Transfer to another carrier? or at delivery? More options are presented.

Write the observation in the next free text field. Upload supporting documentation or images to the observation. The last step is to indicate any additional information. This is a standard list similar as on the paper CMR.

Save the observations and the information will be displayed on this section on the document details screen and on the PDF file of the document.

View the PDF

The PDF document file presents all the information of the missions. The goods, the involved parties, the registration of the arrival and departure times, the loading and unloading times. The signature and the location coordinates, and dates are recorded, but also the observations and the attachments.

Share PDF

When you want to share the PDF document, a QR code will appear on your screen. Please have the QR code scanned by your counter party to open the freight document PDF on your device. The PDF document will be presented on their device. You can also click on the sharing icon on the top right, to share the PDF by message or email.

Note: the PDF will be downloaded directly from the TransFollow DataHub, hence internet connectivity is required.

Change language

When your counterparty speaks another language, you can indicate this on the document detail screen. The language of the screens to check by the counter party will be switched to this language.

The language TransFollow Drive supports are: Czech, Danish, German, English, Spanish, French, Italian, Dutch, Polish, Portuguese, Romanian, Finnish, Swedish, Turkish and Greek.

Transfer Mission

Transfer the mission to another driver to perform the mission. Select the vehicle from the partner library or select the driver. Warning! Transferring mission to another driver can influence whole transport. Be sure that your decision is necessary or discussed in prior with your backoffice.

When finished, click on ‘Transfer’.

Cancel Mission

Cancel the mission by clicking on the button and confirm if you really want to cancel the mission.

After the registration of the arrival, you have to register the start loading, and the end of the loading in order to the signing process is to be started.