Where your questions get answered
Being a partner of choice means supporting you at every step of your digitalisation and integration journey. Need help? Submit a support request and we’ll make it easy for you.
Have questions about an active or potential integration with TransFollow? Click the button on the right to contact our support team.
You can reach our support team during the following hours:Monday–Friday: 8:30 AM–5:00 PM (CET) During these hours, our support agents are available to answer your questions and provide timely assistance. If you contact us outside working hours, we’ll get back to you on the next business day. |
FAQ
Where can the technical specifications for a connection with TransFollow be found?
There is an integration walkthrough including all technical specifications of TransFollow that can be found on the TransFollow developer documentation portal:
| TransFollow Developer Documentation |
How is my data being protected in TransFollow?
TransFollow clears every compliance hurdle, offering top-level security and reliability. eCMRs, which naturally contain sensitive information, are only visible to the accounts directly linked to them and no third party can access your data. Fully ISO-secured, GDPR-aligned, UN-standardized, and eCMR-certified, TransFollow ensures your transport documents are handled safely, legally. TransFollow does not use any data provided by the users for commercial purposes.
How can I submit feedback to TransFollow?
We very much appreciate your feedback on the TransFollow App, Messenger, and TransFollow Portal and its functionalities as well as our technical support as it helps us to further improve our services. Please do not hesitate to send us an e-mail to:
| Share Your Feedback |