Assistance TransFollow Connect

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Étant donné qu'être un partenaire de choix signifie vous accompagner à chaque étape du processus, nous avons rassemblé dans un endroit bien ordonné toute la documentation dont vous avez besoin pour faciliter vos processus de numérisation et d'intégration. C'est parti !
Notes de publication
  • 2021.10

    • TransFollow Portal - Configure mission workflow: In the TransFollow Portal it is now possible to configure the mission workflow for the TransFollow Drive users. It is possible to set this for all missions and for each individually. There is also a new step to add, check in at security.
    • ID check step: A new step for the workflow to TransFollow Drive is the security check. We enabled a security check on drivers upon arrival at the consignor or consignee by configuration of the freight document. This will be done by using the QR-code scanning to validate the parties.
    • TF Portal: Copy the URL link of the PDF of the freight document to share immediately with other parties.
    • Sub account migration: Creating and assigning a subaccount can now be done in the TransFollow Drive settings. You can create a sub account and easily assign the role in the overview to Driver or Vehicle (truck or trailer). The subaccount will also be presented in the assets.
  • 2021.09

    • TF Drive and PDF: When the submitter of the consignment note only enters the country code, we now also automatically show the name of the country, or the entered value by the submitter.
    • TF Portal: Adding employee codes is now possible in the TransFollow Portal, for the company and the users. A unique QR code is generated from this code that the driver can scan to sign the consignment note. Read more here under ‘(Sub)accounts to use the TransFollow Portal’.
    • TF Portal: It is now also possible to cancel documents.
    • TF Portal: Exciting URL’s that were used before are now redirected to the proper pages or documents, also when the user first has to login.
  • 2021.08

    2.101.10 TF

    • TF Drive: When the mission is not closed automatlcally (after rgistering departure time), this can be done manually by the user.
    • TF Drive: The instructions from the carrier to the driver are now presented on the agreements and instructions section on TF Drive. [CarrierToDriverInstructions]
    • All products: When needed, fax information can also be indicated in the contact details for each role, though the API. [ContactFaxNumber]
  • 2021.07

    3.16.0 APP 1.679.1 API

    • App: Updated User Interface for the location permission due to new Android version 30 (GPS tracking) upon the first login.
    • App: Tare weight are added to the ​Structured Goods ​of type Goods and Dangerous Goods. Total tare weight property has also been added to the Structured goods info on the freight document.
    • App: For a specific user, we enabled a security check on the driver upon arrival at the consignor or consignee by configuration of the freight document. This will be done by using the QR-code scanning to validate the parties.
    • API: It is now possible to add multiple Access Codes for a freight document. ​The submitter can still do this when the document is in Draft while we added the possibility for the carrier to do this in Draft, Issued and Transit through the API.
  • 2021.06

    3.11.3 App 1.666.6 API

    • Add image URL to RTI in the TransFollow App to make the RTI visible
    • Introduction additional employee identification in Company Code Signing
    • Adjust license plate for issued Freigt Document with the TransFollow API
  • 2021.05

    3.7.0 App 1.662.1 API

    • Temperature Inspection in the TransFollow App, now only to enter decimals.
    • Add RTI – When adding Returnable Transport Items it’s now possible, after indicating the first item, to click on ‘Save and add another’ in the TransFollow App
    • Freight Document retrieval technical optimizations to improve our response time
  • 2021.04

    3.4.4 App 1.652.2 API

    • Contact field added to role editing - it is possible to add more contact details of the counter parties whilst creating a freight document in the TransFollow App.
    • SMS unavailable - if no SMS notification is available on the board computer, this possibility is hidden during the signing flow.
    • Email notification sent after goods inspection an notification email to the counterparties after the signing the freight document after inspection of the goods.
    • Subscription/webhook expanded for comments this is also enabled for the use of comments on the level of ‘warning’ or ‘irregularity’ for a connection with our API.
FAQ

Comment puis-je soumettre des commentaires à TransFollow ?

Nous apprécions grandement vos commentaires sur l'application TransFollow et TransFollow Portal ainsi que sur leurs fonctionnalités et notre support technique, car ils nous permettent d'améliorer davantage nos services. N'hésitez pas à nous envoyer un e-mail à info@transfollow.org.

Où peut-on trouver les caractéristiques techniques d’une connexion avec TransFollow ?

Un guide d'intégration comprenant toutes les caractéristiques techniques de TransFollow peut être consulté à developer.transfollow.com.

Qui contacter en cas de besoin d’assistance ?

Lorsque vous êtes un utilisateur de TransFollow et que vous avez besoin d'aide concernant les fonctionnalités de l'application TransFollow ou de TransFollow Portal, vous avez la possibilité de consulter nos vidéos d'instructions ou de prendre contact avec votre partenaire (local). En tant que fournisseur de logiciels disposant d'une intégration active ou potentielle avec TransFollow, vous pouvez contacter notre équipe d'assistance en envoyant un e-mail à support@transfollow.org.

Comment mes données sont-elles protégées dans TransFollow ?

Les e-CMR contiennent évidemment beaucoup d'informations sensibles, qui ne sont pas censées être exposées ou utilisées par une partie non directement impliquée dans le transport. Lors de l'utilisation de TransFollow, chaque e-CMR n'est visible que par les comptes qui y sont liés, ce qui signifie qu'aucun tiers n'aura accès aux informations qui y sont stockées. Par ailleurs, TransFollow n'utilise pas les données fournies par les utilisateurs à des fins commerciales.