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Support TransFollow Portal

Hier werden Ihre Fragen beantwortet

Weil ein Partner erster Wahl zu sein bedeutet, Sie bei jedem Schritt zu begleiten, haben wir alle Dokumentationen, die Sie benötigen, um Ihre Digitalisierungs- und Integrationsprozesse so einfach wie möglich zu gestalten, an einer übersichtlichen Stelle zusammengefasst. Los geht's!
Freigabemitteilungen
  • TransFollow Drive App
    • View location on observation details
    When viewing the details of the observation the user can now see where the author of the observation was when they added the observation, if a location was recorded. Users can zoom in to view detailed location information with an accuracy of 15 meters.
     
    • Postal codes on FD overview
    When viewing the freight documents overview user can now see the postal codes used in the freight documents.
    TransFollow Portal
    • Signing method descriptions
    We have added some explanatory text to our signing methods. This way our TF Portal users are better informed about the different signing methods we provide.
    • Clarify the registration process
    We simplified the registration process and made it easier to understand when users create an account.
    PDF
    • Reason for missing location in the signature
    When a mobile device can determine why the location could not be retrieved during the signing. The PDF will display the reason.
    API
    • PDF URL returned upon Freight Document creation
    When creating a freight document, the PDF URL will now also be returned.
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App
    • Mandatory picture
    Submitters of the eCMR’s can configure the signing process to make adding a picture by the driver a mandatory step within the signing process. Please read how to configure this in our technical documentation.   TransFollow app mandatory picture
    TransFollow Portal
    • Delivery date filter
    It is made more explicit that the delivery date filter in the TransFollow Portal freight document overview is the actual delivery date.  
    • New search field
    TransFollow Portal users can now search on signed by driver name in the freight document overview screen of the TransFollow Portal, which saves more time for you to find your freight document.  
    • Attachments
    The names of the uploaded attachments are more clear. Your uploaded attachments in your eCMR can be more recognized.  
    • .CSV export
    If you exported your freight documents, the .CSV export file now also shows which freight documents have been commented on, which makes you eaiser centrally identify the observations for each freight document.
    PDF
    • Attachments list
    The PDF files are no longer listed in the displayed image attachments at the bottom of the PDF but instead are only listed in the attachments table.  
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App
    • iOS version upgraded
    We upgraded TransFollow iOS Drive app and users with an iOS device can now download the app in the AppStore. With the upgraded version, users can login with their Carrier Access Code(s), see and open the eCMRs' that are assigned to them, add observations and attachments, and put their signature using Sign-On-Glass.     how to sign an ecmr TransFollow  
    TransFollow Portal
    Partner
    When new registrants confirm their registration they did through the TransFollow Portal and made a referral to a specific partner during registration, then that specific partner will receive an e-mail about that activated registrant.   TransFollow Partner
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App 
    • Select and sign all for Carrier Access Codes
            TransFollow Drive App users using the Carrier Access Code to login to the TransFollow Drive App can now select and sign all freight documents in one go instead of selecting them one by one.                  
    API
    • Packing slip can be shared upfront through a separate e-mail to consignees
    When creating a freight document through the API, Integrators can now specify an attachment as a packing slip by using the new document type field. This packing slip will be sent to the consignee by email when the freight document is issued.    
    PDF Service
    • Links to view PDF attachments
    On the PDF of the eCMR, links to view and users can now find and use links to view or download attachments.   pdf link to download TransFollow
    Other
    We have continued optimizing our platform by fixing some minor bugs and adding some technical improvements.
  • TransFollow Drive App 
    Data saving mode for driver  
    • Data Saving Mode
    TransFollow Drive App users can now enable the data saving mode. This will result in less mobile data being used for the scenarios of limited data plans and bad connections. The additional documents that don't need will not be retrieved in this mode.    
     
    • Login Error Clarification
    We made it more clear why an Error occurs. When you fail to log in the account, you will be informed about the reason.
    response message from login result
    PDF Service
    • References
    The reference codes have been moved from the goods description field to the codes column on the eCMR PDF.   eCMR reference  
    TransFollow Portal
    • Customized Packages and Goods Description
    Our Portal users now can set and add their own specific packages - and/or goods descriptions to use in their use case by setting the methods of packaging. The default packaging list is still applicable based on users' preferences. Customized packaging list and goods description
  • TF Drive
    • Improved vehicle editing when signing multiple fd’s
    • Legal compliance driver name search
    • SignOnGlass role name in company field
    Starting from this release when signing multiple freight documents our TransFollow Drive users will be able to add vehicles to the freight document rather than to replace the entire vehicle list. Also new in this release when using the law compliance intent, you can now search by driver name instead of license plate. See the technical documentation on how to implement this. Furthermore, at the start of the SignOnGlass process the “Company” field is automatically filled in, instead of the “Name” field.   TF Portal
    • Company VAT info
    • Delegation for transport
    • T&C Updated
    • Navigation proper links
    • Number of documents shown
    Starting from this release our TransFollow Portal users can now enrich the company detail information with VAT information. Also users can delegate their rights for freight documents that are in transport. We have made it easier for our TF Portal users to navigate through the TF Portal, users now can right-click on a menu item to open it in a new tab. Also new is that our users can see the total amount of documents found based on their search criteria. Finally for the TF Portal this year, we have updated the Terms & Conditions.   TF Connect
    • New API fleet management key type
    Starting from this release we will introduce the API fleet management key type, with which subaccounts management endpoints can be used.
  • 2021.10

    • TransFollow Portal - Configure mission workflow: In the TransFollow Portal it is now possible to configure the mission workflow for the TransFollow Drive users. It is possible to set this for all missions and for each individually. There is also a new step to add, check in at security.
    • ID check step: A new step for the workflow to TransFollow Drive is the security check. We enabled a security check on drivers upon arrival at the consignor or consignee by configuration of the freight document. This will be done by using the QR-code scanning to validate the parties.
    • TF Portal: Copy the URL link of the PDF of the freight document to share immediately with other parties.
    • Sub account migration: Creating and assigning a subaccount can now be done in the TransFollow Drive settings. You can create a sub account and easily assign the role in the overview to Driver or Vehicle (truck or trailer). The subaccount will also be presented in the assets.
  • 2021.09

    • TF Drive and PDF: When the submitter of the consignment note only enters the country code, we now also automatically show the name of the country, or the entered value by the submitter.
    • TF Portal: Adding employee codes is now possible in the TransFollow Portal, for the company and the users. A unique QR code is generated from this code that the driver can scan to sign the consignment note. Read more here under ‘(Sub)accounts to use the TransFollow Portal’.
    • TF Portal: It is now also possible to cancel documents.
    • TF Portal: Exciting URL’s that were used before are now redirected to the proper pages or documents, also when the user first has to login.
  • 2021.08

    2.101.10 TF

    • TF Drive: When the mission is not closed automatlcally (after rgistering departure time), this can be done manually by the user.
    • TF Drive: The instructions from the carrier to the driver are now presented on the agreements and instructions section on TF Drive. [CarrierToDriverInstructions]
    • All products: When needed, fax information can also be indicated in the contact details for each role, though the API. [ContactFaxNumber]
  • 2021.07

    3.16.0 APP 1.679.1 API

    • App: Updated User Interface for the location permission due to new Android version 30 (GPS tracking) upon the first login.
    • App: Tare weight are added to the ​Structured Goods ​of type Goods and Dangerous Goods. Total tare weight property has also been added to the Structured goods info on the freight document.
    • App: For a specific user, we enabled a security check on the driver upon arrival at the consignor or consignee by configuration of the freight document. This will be done by using the QR-code scanning to validate the parties.
    • API: It is now possible to add multiple Access Codes for a freight document. ​The submitter can still do this when the document is in Draft while we added the possibility for the carrier to do this in Draft, Issued and Transit through the API.
  • 2021.06

    3.11.3 App 1.666.6 API

    • Add image URL to RTI in the TransFollow App to make the RTI visible
    • Introduction additional employee identification in Company Code Signing
    • Adjust license plate for issued Freigt Document with the TransFollow API
  • 2021.05

    3.7.0 App 1.662.1 API

    • Temperature Inspection in the TransFollow App, now only to enter decimals.
    • Add RTI – When adding Returnable Transport Items it’s now possible, after indicating the first item, to click on ‘Save and add another’ in the TransFollow App
    • Freight Document retrieval technical optimizations to improve our response time
  • 2021.04

    3.4.4 App 1.652.2 API

    • Contact field added to role editing - it is possible to add more contact details of the counter parties whilst creating a freight document in the TransFollow App.
    • SMS unavailable - if no SMS notification is available on the board computer, this possibility is hidden during the signing flow.
    • Email notification sent after goods inspection an notification email to the counterparties after the signing the freight document after inspection of the goods.
    • Subscription/webhook expanded for comments this is also enabled for the use of comments on the level of ‘warning’ or ‘irregularity’ for a connection with our API.
FAQ

Wie kann ich Feedback an TransFollow übermitteln?

Wir freuen uns sehr über Ihr Feedback zur TransFollow App und zum TransFollow Portal sowie deren Funktionalitäten und zu unserem technischen Support, da es uns hilft, unsere Dienstleistungen weiterhin zu verbessern. Zögern Sie nicht, uns eine E-Mail an info@transfollow.org zu senden.

Wie werden meine Daten in TransFollow geschützt?

eCMRs enthalten natürlich eine Menge vertraulicher Informationen, die von keiner Partei, die nicht direkt am Transport beteiligt ist, eingesehen oder verwendet werden dürfen. Jeder eCMR ist bei der Nutzung von TransFollow nur für die damit verknüpften Benutzerkonten sichtbar, d. h. Dritte haben keinen Zugriff auf die darauf gespeicherten Informationen. Darüber hinaus nutzt TransFollow die von den Benutzern bereitgestellten Daten nicht für kommerzielle Zwecke.

An wen wende ich mich, wenn ich Support benötige?

Wenn Sie ein Nutzer von TransFollow sind und Support zu Funktionalitäten der TransFollow App oder des TransFollow Portals benötigen, können Sie unsere Anleitungsvideos zu Rate ziehen oder sich mit Ihrem (lokalen) Partner in Verbindung setzen. Als Software-Anbieter mit einer aktiven oder potentiellen Integration mit TransFollow können Sie unser Support-Team kontaktieren, indem Sie eine E-Mail an support@transfollow.org senden.

Wo sind die technischen Spezifikationen für eine Verbindung mit TransFollow zu finden?

Es gibt eine Integrationsanleitung mit allen technischen Spezifikationen von TransFollow, die Sie über developer.transfollow.com abrufen können.